Terms & Conditions

These terms apply to services provided by Zillion Design Limited, company number 17463487, registered office 11 Mallet Crescent, Bolton, BL1 5TQ. They apply alongside any proposal or written agreement for a specific project.

• "We", "us", "our" means Zillion Design Limited.
• "Client", "you" means the person or business engaging us.
• "Services" means the work described in the agreed proposal.
• "Deliverables" means the final materials supplied to you.

Enquiries are not binding. Quotes and proposals are based on the information available at the time, remain valid for the period stated, and become binding when accepted in writing by both parties.

The proposal defines what is included. Work outside that scope is treated as a change request and quoted separately before it begins.

Unless agreed otherwise, a deposit is payable before work begins and the balance on completion or in agreed stages. Retainers are invoiced monthly in advance.

Invoices are payable within the period stated on the invoice. We may suspend work on overdue accounts and may charge statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

You agree to provide content, feedback, approvals and access promptly, and confirm you have the rights to any logos, images, fonts, copy or data you supply. You remain responsible for the accuracy of information you provide.

Each stage includes the number of revision rounds set out in the proposal. Approval at a stage means work can continue on that basis. Timelines assume timely feedback; delays in feedback or materials may move agreed dates and, where significant, affect cost.

Websites are tested on current mainstream browsers and common device sizes. Third-party hosting, domains, plugins and platform fees are your responsibility unless stated otherwise. Ongoing maintenance is a separate service.

Search engines, social platforms and advertising networks are controlled by third parties and change without notice. Accordingly we do not guarantee:

• Specific search rankings or positions.
• A specific number of leads or enquiries.
• A specific number of followers or level of engagement.
• Specific revenue, sales or return on ad spend.

We commit to competent, best-practice work and clear reporting of what was done and what resulted.

Ownership of final deliverables transfers to you once all invoices are paid in full. Concepts not selected, working files, and our underlying tools and know-how remain ours. Third-party assets, fonts and software remain subject to their own licences, which you agree to maintain.

We may show completed work in our portfolio and marketing materials. If a project is confidential, tell us in writing and we will exclude it.

Either party may end an engagement with written notice as set out in the proposal. Work completed and costs committed up to termination remain payable. Deposits cover work already scheduled and are generally non-refundable.

Each party will keep the other's confidential information private and use it only for the purposes of the engagement.

Our total liability in connection with the services is limited to the fees paid for the work giving rise to the claim. We are not liable for indirect or consequential loss, including loss of profit, revenue or data. Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.

You agree to indemnify us against claims arising from materials you supply, including claims that they infringe third-party rights.

Neither party is liable for delays caused by events beyond reasonable control, including outages of third-party platforms, serious illness or acts of government.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Zillion Design Limited, 11 Mallet Crescent, Bolton, BL1 5TQ. info@zilliondesign.co.uk.